FREE EXPRESS SHIPPING ON ALL ORDERS ABOVE 100USD TO USA / 199USD TO EU

• Free Express Shipping for orders above 100USD to the USA / 199USD to EU.
• Taxes and duties are included to the EU, USA and Hong Kong.
• Please allow 1-3 days for us to process your order.
• All orders are shipped from our office or warehouse in Hong Kong.

SHIPPING TIMES:

Shipment times depends on your destination and during checkout you will see an estimation based on your address.

YOU'LL FIND THE LATEST SHIPPING INFO HERE

VAT

VAT and duties are included in the price to the EU, USA and Hong Kong.

For other countries taxes and duties will vary, please refer to your country's regulations. Shipping fees and taxes will not be refunded for packages that are refused due to VAT/duties. Please contact us at info@voidwatches.com if you have questions regarding taxes before placing your order.

TRACKING NUMBERS

Please note that tracking numbers are generated before the order is picked/packed and shipped and might take some time to be registered in the tracking system. Some orders might take up to a few days to show up.

RETURNS AND EXCHANGES

All products may be returned or exchanged within 30 days of the purchase date on our Return and Exchange form: https://voidwatches.com/pages/return-exchange.

Please note that this does not apply to sale items such as refurbished and/or upcycled products.

All goods must be returned in the condition in which they were received and with the original packaging intact. Only the amount paid for the product(s) will be refunded in the manner in which you originally paid

SHIPPING DELAYS
As delays are inevitable, this may be due to custom clearance at destination, and VOID therefore holds no liability over delays. However, all shipments are insured at the expense of VOID Watches.

OFFICE HOURS 
Please note that our office hours are as followed: Monday - Friday, 9am - 5pm HKT. Orders placed between Friday and Sunday will be dispatched the following working day.

Also note that during 2020 no shipments will be sent during the following public Hong Kong holidays:

UNCLAIMED ORDERS
Remember, when you place an order you're also responsible to receive the delivery at your end. If our courier is unable to successfully deliver your package to you we will have to charge you for the shipping and handling back to us. You will receive a tracking number and tracking information in your Shipping Confirmation (check your spam folder in case you did not receive a notification).

NOT SATISFIED WITH YOUR PURCHASE ?

If for any reason you are not happy with your purchase, you may return the items within 30 calendar days of receipt.

NOTE: For the holiday season we're extending returns on all sales to 15 January 2021.

Orders may be returned using any method of your choice, at your expense. We recommend using a trackable and insured service.

Refunds will be issued to your original method of payment, or as store credit. Items must be returned in their original unused condition, including all original packaging.

Note: We do not accept returns on our upcycled samples on sale.

To initiate a return or exchange CLICK HERE.

Our timepieces and cufflinks are covered by a two-year worldwide warranty, from the date of purchase. Warranty excludes select items where otherwise stated such as discontinued products, sale items, samples and corporate gifts. 

Excluding all straps, bracelets and batteries, the warranty covers any and all parts of the watch that may need repair due to defects in materials or workmanship under normal use. Our warranty does not cover instances where the user has broken the glass/crystal or has dented the watch case.

Please email all warranty claims to info@voidwatches.com with proof of original purchase and an image of the damaged product. Once received, a member of the VOID team will assist you from there.

Watches that fall outside of the two-year warranty and/or have been exposed to extreme damage can in most cases be repaired at an additional fee.

Please note that complimentary shipping is not included in warranty claims and that samples and sale items are exempt from warranty.

Items bought from unauthorised retailers or that are bought second hand are not covered by warranty. 

Our 'Odds & Ends' sale items are covered by a 6-month worldwide warranty, from the date of purchase. 

Excluding all straps, bracelets and batteries, the warranty covers any and all parts of the watch that may need repair due to defects in materials or workmanship under normal use. Our warranty does not cover instances where the user has broken the glass/crystal or has dented the watch case.

Please email all warranty claims to info@voidwatches.com with proof of original purchase and an image of the damaged product. Once received, a member of the VOID team will assist you from there.

Watches that fall outside of the 6-month warranty and/or have been exposed to extreme damage can in some cases be repaired at an additional fee.

Please note that complimentary shipping is not included in warranty claims and that samples and sale items have a 6-month warranty.

Items bought from unauthorised retailers or that are bought second hand are not covered by warranty.