VOID provides free worldwide shipping for all online orders.
Taxes and duties are included to the USA, EU, Hong Kong and Australia.
Please allow 1-3 days for us to process your order.
All cart orders of 165USD AND ABOVE are shipped using trackable express courier.
FOR SHIPMENTS TO THE USA: We use FedEx Express that once the order has been processed are delivered in approximately 3-5 working days and are fully trackable.
FOR SHIPMENTS TO EUROPE: We use Smooth Parcel that once the order has been processed are delivered in approximately 5-10 working days. These shipments have limited tracking. NOTE: All taxes and fees of orders above 165USD to the EU are FULLY PAID by VOID Watches, but due to the processing time this might add a few days to your shipment.
SHIPMENTS TO HONG KONG: We ship with local courier and deliver is usually made within 3-4 days.
OTHER COUNTRIES: We will pick the shipping option that we deem most suitable, lead times are usually 5-12 days.
All cart orders BELOW 165USD are shipped using registered airmail. Items are delivered in approximately 3-4 weeks and have limited tracking. Should you want faster delivery, upgrade to express shipping at checkout for an additional 15USD, your parcel will then be shipped as orders above 165USD.
Want your order as soon as possible? Email firstname.lastname@example.org to see if we can accomodate a faster shipping method for you.
VAT and duties are included in the price to the USA, EU (including Switzerland), Hong Kong and Australia.
For other countries, please check your local regulations as these charges are at the customers own expense. Since duties and taxes vary by country we are not able to supply an estimated cost. Shipping fees and taxes will not be refunded for packages that are refused due to VAT/duties.
Please note that tracking numbers are generated before the order is picked/packed and shipped and might take some time to be registered in the tracking system. Some orders might take up to a few days to show up.
RETURNS AND EXCHANGES
All products may be returned or exchanged within 20 days of the purchase date on our Return and Exchange form: https://voidwatches.com/pages/return-exchange.
As delays are inevitable, this may be due to custom clearance at destination, and VOID therefore holds no liability over delays. However, all shipments are insured at the expense of VOID Watches.
Please note that our office hours are as followed: Monday - Friday, 9am - 5pm. Orders placed between Friday and Sunday will be dispatched the following working day.
Also note that during 2018 no shipments will be sent during the following public Hong Kong holidays:
If our courier is unable to successfully deliver your package to you we will have to charge you for the shipping and handling back to us. Remember that you will receive a tracking number and tracking information in your Shipping Confirmation.